If you take care of your people, your people will take care of your customers, and your business will take care of itself. -JW Marriott
This quote is the bedrock of our approach to personnel issues.
These days, staff are flying in and out of hotels. It’s become nearly impossible for most hotels to hold on to their people. And that’s costing you money.
That’s where we help.
We start with your managers
Hotel managers have one of the most demanding jobs around. With long hours, little down time and limited resources, they’ve practically become a case study for burnouts.
We work with your managers to find ways to keep them fresh. We train them and give them all the resources—including on-going reviews and continuous support—to stay invigorated. They’ll then be in touch with our regional managers, who are always a call away, and so they can get whatever resources they need.
That effect trickles down to your staff
We believe once management is happy, that effect radiates on down for the rest of your staff.
Further, we’ll provide individual training and coaching sessions. We take the time to get to know your staff and what’s challenging them, so we can give them everything they need to succeed.
We also navigate other aspects of your HR
Besides employee retention, many a headache can come from some of the backend of Human Resource duties.
Other duties MKM assists with are as follows:
- New employee onboarding and paperwork
- Conflict resolution
- Handling employee benefits
- Handling worker’s compensation claims
- Staff training and coaching
- Handling unemployment claims
Remember, every interaction between your staff and your guests is a reflection of your hotel. When we work with personnel, we don’t just let them shine – we’ll help make them glow.